FAQ

Answers to common questions.

If you need something specific, the concierge team will respond directly.

How is FriendlyBank regulated?

FriendlyBank™ operates as a private-bank layer, partnering with regulated institutions for payments and storage while following banking-grade controls.

How are declines communicated?

Patrons receive suggested language to preserve the relationship. Borrowers get respectful, transparent messaging.

What does underwriting consider?

Credit, cash flow, relationship context, and behavioral signals inform FriendlyBank Risk Score™ and Relationship Impact Score™.

Can my family office integrate directly?

Yes. Advisors can be authorized for access, reporting, and coordination on your behalf.

How are delinquencies handled to protect the relationship?

Gentle reminders first, with optional formal escalation approved by the Patron. Messaging remains considerate throughout.

Can I structure loans through an entity or trust?

Yes. You can define lending parameters for personal, entity, or trust arrangements.

How is my identity protected?

Borrowers see only what’s required for decisioning. Sensitive data is isolated and access is limited to need.

What if I choose to forgive part of the loan?

FriendlyBank will update documents, schedules, and communications to reflect forgiveness and keep records aligned.